Returns & Exchanges

At KIVARI, we want you to love your new pieces, so if your order isn't quite right, we offer returns for store credit or refunds on full-priced items within 21 days of delivery. Please ensure all garments are in their original condition, unworn and unwashed, with all tags and hygiene seals still attached.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

2

Select Return Type

Choose whether you would like a refund to your original payment method, a store credit with an additional bonus, or a direct size exchange.

3

Pack and Label

Securely pack your items in their original packaging and download your prepaid shipping label provided by the portal.

4

Drop Off and Track

Drop your parcel at any authorized shipping location and keep your tracking number handy while our team processes your return within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing