Frequently Asked Questions

Everything you need to know about your KIVARI experience.

What is your return policy?

We accept returns for full-priced items within 30 days of purchase, provided the garments are in original condition with all tags attached. Please note that sale items are eligible for store credit only.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location, generally ranging from 7-14 business days.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later options such as Afterpay.

How do I care for my KIVARI garments?

To ensure the longevity of our signature fabrics, we recommend a cold hand wash or a delicate machine cycle in a laundry bag. Always air dry in the shade and avoid tumble drying.

Do you offer international shipping?

Yes, KIVARI ships worldwide. Shipping costs and duties are calculated at checkout based on your specific destination and local customs regulations.